FLSmidth provides innovative engineering, equipment and service solutions to the global mining and cement industries, headquartered in Copenhagen, Denmark. They help their customers to improve performance, drive down costs and reduce environmental impact. 

FLSmidth is experiencing an increasing demand from customers to provide digital sales solutions, like B2B integrations and eCommerce solutions and have been working with Digital Consultancy Enigen since 2019 to implement B2B eCommerce solutions in various formats, particularly for their spare & wear parts business.

This webinar will take a close look at the journey FLSmidth have taken in the pursuit of improving their customer’s experience in transacting with them, focusing on the following areas:

• Where FLSmidth saw the opportunity with eCommerce
• Their overall goals for their eCommerce projects
• Why driving for improved CX is so critical in B2B
• Lessons learned from various stages of their projects

Join us on the 22^nd June to hear directly from FLSmidth and their digital partner Enigen on how FLSmidth are empowering their customers with eCommerce.

Webinar attendees can expect to:

• Understand where FLSmidth saw the opportunity with eCommerce and why it’s important for B2B businesses
• Learn from FLSmidth’s digital journey into eCommerce

Develop ideas about how to apply FLSmidth’s learnings to their own organisation